Question 1

How do I post a shift?

Accepted Answer

Open the venue dashboard and choose Post Shift. Add the role, date, time, rate, city, town, duties, required certifications, and any dress or safety instructions.

Question 2

How do I find and apply for shifts?

Accepted Answer

Create a worker profile, complete verification, open Find Shifts, review available roles in your market, and apply to shifts that match your skills and availability.

Question 3

When are workers paid?

Accepted Answer

Workers are paid after shift completion, venue confirmation, fraud checks, payment settlement, and any required dispute window. Timing varies by country and payment provider.

Question 4

How does Ghana Card verification work?

Accepted Answer

Ghanaian workers scan the front and back of their Ghana Card, complete a liveness selfie, and submit verification details through the supported identity workflow.

Question 5

How do I report a worker, venue, or unsafe shift?

Accepted Answer

Contact support from the Help or Contact page with the shift, user name, date, screenshots if available, and whether there is an urgent safety risk.

Question 6

Why am I not receiving notifications?

Accepted Answer

Check your phone number, email, browser permissions, app permissions, spam folder, and internet connection. SMS delivery may also depend on your country and network provider.

ZiloShift Help Centre